SERVICES AND PRICES We reserve the right to modify, discontinue or change services and prices without notice to ensure the maximum standards of set and quality are being met. Discount can't be combined.
FORMS OF PAYMENT We accept Cash, Lotus Nail Bar & Spa gift card, credit cards. Checks are not accepted.
CANCELLATION AND NO-SHOW Your appointments are very valuable to us. They are reserved especially just for you. Please provide us at least 24 hours notice if you need to change or cancel an appointment. If the same client has “No-shows” more than two occasions, we won’t rebook your future appointment.
LATE ARRIVALAll services have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be guaranteed extension of scheduled services. Services will be rendered only for the remainder of scheduled appointment.
DEPOSIT When you book a group of 5 or more with double services per client, we require a 25% deposit within 24 hours of booking to reserve your reservation. The deposit is non-refundable, and will be applied towards your services. If you are Late, Cancel or No Show, your deposit will be forfeited. If we are unable to provide your service due to non-compliance of our appointment policies, it will also result in a forfeiture of your deposit. 48 hours notice is required to cancel or reschedule a group appointment. This allows the salon enough time to fill the appointments. Late cancellation will be charged 100% of your deposit. “No-shows” will be charged 100% of your deposit. More than two “No-shows” from the same party will result in not be able to book with us in the future.
GIFT CARD You must use your Lotus Gift Card or Certificate only to pay for salon services or products, excluding gratuity. Gift cards or certificates cannot be redeemed for cash. Purchase or use of a Lotus gift card or certificate constitutes acceptance of these terms & conditions. Lotus Gift Cards or Certificates are non-refundable.
Lotus Guarantee We take pride in, stand by and guarantee our work at Lotus Nail Bar & Spa. If you are unsatisfied we would like you to consult and communicate with your service provider and together come up with a solution. All Nail Services are guaranteed for 3 days and our management team is also happy to help provide other alternatives in a timely fashion . There is no Cash Refunds offered for any services.
QUIET, PLEASE Please turn your cellphone on silent mode upon check in at our salon. We are haven for all those coming here to relax and enjoy a tranquil and stress-reducing experience.
CHILDREN We love children at Lotus Nail Bar & Spa. However, due to sharp tools, and solvents being used at our salon, it is parents’ responsibilities to supervise their children at all time when getting services done. Our staff are not equipped to provide childcare.
JEWELRY/VALUABLES If possible, please leave your jewelry and valuables at home as you will not need for your visit. We are not responsible for any lost or stolen items.
PRIVACY Your privacy is very important to us. We collect your personal information such as your name, and telephone number in order to create an easy client booking database and to keep you informed about all the fun stuff were up to. We will never disclose your personal information to any third party.
FOR YOUR SAFETY Clients with medical conditions are advised to consult their doctors prior to booking any services. Kindly inform your technician or front desk clerk of any existing medical conditions prior to receiving your services. Lotus reserves the right to discontinue a service for any reason to ensure the safety of all parties.
LOTUS ETIQUETTE Inappropriate and rude behavior does not belong at Lotus Nail Bar & Spa. Our team here are dedicated, professional technicians who reserve the right to terminate services if clients are excessively intoxicated or make inappropriate comments, suggestions or advances to any member of our team.